VirtualAge Game Studio

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Privacy Policy Guardians Frontline

Privacy Policy – GUARDIANS FRONTLINE

Last updated: 2025-11-25

1. Introduction and Data Controller

Virtualage Technologies S.L. (“we”, “us”, or “our”) is the creator and provider of the game Guardians Frontline. We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

  • Company Name: Virtualage Technologies S.L.
  • Registered Address: C/Sardenya 229, P4, 08013, Barcelona, Spain.
  • Contact Email: info@virtualage.com
2. Information Collection and Legal Basis

We collect data to provide the best possible gaming experience. The legal basis for processing this data is the execution of the contract (Terms of Service) to provide the game services and our legitimate interest in improving our products.

We may process the following types of information:

  • Player Identifiers: Your username, nickname, or ID provided by the platform (Meta or Steam).
  • Game Data: Progress, scores, maps and games played, inventory, and unlocked items.
  • Technical Data: Device type, and crash reports.
3. Data Storage and Server Location

We are transparent about where your data is stored:

  • User Data (Persistence): Save games, profiles, and leaderboards are stored on our secure servers located in the European Union, ensuring full compliance with European data protection standards.
  • Multiplayer Sessions: To enable real-time multiplayer functionality, we utilize Photon Engine (Exit Games). The multiplayer game servers are located in the USA.
4. Third-Party Services and International Transfers

To provide the Service, we work with trusted third-party partners. Some of these partners may process data outside the European Economic Area (EEA).

  • Platforms:
    • Meta (Oculus): We use Meta Platform services for authentication and entitlements. Please review Meta’s Data Policy.
    • Steam (Valve Corp): We use Steamworks for authentication and achievements. Please review Valve’s Privacy Policy.
  • Multiplayer Infrastructure:
    • Photon Engine (Exit Games Inc.): Used for multiplayer connectivity. As their servers are located in the USA, this involves an international data transfer. We ensure this transfer is protected under appropriate safeguards, such as Standard Contractual Clauses (SCCs) or adherence to the Data Privacy Framework (DPF).
5. Data Retention and Deletion

We retain your personal data only for as long as necessary to provide the Game service or as required by law.

  • Deletion Request: Users have the right to request the deletion of all their data at any moment. Send your request to info@virtualage.com, and we will remove your data from our servers within 48 hours.

Additionally, data will be deleted when:

  1. It is no longer necessary for the service.
  2. The user deletes their account.
  3. Required by law or platform regulation.
6. User Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the data we hold about you.
  • Right of Rectification: You can ask us to correct inaccurate data.
  • Right to Erasure (“Right to be Forgotten”): As stated above, you can ask us to delete your data.
  • Right to Restriction of Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@virtualage.com.

7. Children’s Privacy

Our game is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.

9. Additional Information for US Residents (California & Others)

Although our main establishment is in Europe, we value the privacy of our US players. Under the California Consumer Privacy Act (CCPA) and similar state laws:

  • No Sale of Personal Information: We do not sell your personal information to third parties. We do not exchange your data for money or other consideration.
  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not be denied goods or services, or charged different prices, for doing so.
  • Do Not Track: Our game does not track you over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.
10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@virtualage.com.